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Frequently Asked Questions

How do I find availability for the Bubbles?

Our Bubbles are insanely popular and are usually booked months in advance. The easiest way to find availability is by clicking here. All of the Bubble types are at the top and you can see which ones are open for specific dates. This calendar is updated immediately when we get a cancellation. If you don’t see availability on the calendar, we don’t have any availability. Unfortunately, we are unable to keep a waitlist.  Again, our availability is accurate on the website at all times. We do not have any secret openings 🙂

If you’re looking to book both Bubble 1 and 2 or more than one Bubble on Bubble Mountain (Bubble X2, X3, X4), please email us at info@basecampterlingua.com to see when multiple Bubbles are available on the same day. 

What are your rates?

Our rates vary greatly by property and season. Our campsites start at $45/night and our Deluxe Bubble starts at $399/night. Rates are higher in busy seasons like October, March/April, chili cook-off (first weekend in November), holidays and weekends. The total rate for your chosen stay will appear before you finalize your reservation. You can also see our full availability calendar with rates here. To see the availability calendar for Nuevo Terlingua click here and for Agave Terlingua click here. 

Are your properties pet-friendly?​

No, we do not allow pets at any of our properties. If you are traveling with a certified service animal, please let us know before your arrival.

Are children allowed?​

Yes! We love kids, however, anyone 13 and over must be counted as an adult. For example 2 adults and their 14 year old child would need to be counted as 3 adults.
 

How many Lotus tents and tipis do you have?

We have 6 Luxury tipis and 6 Lotus tents. Our availability calendar won’t show how many are available for each day so if you are looking to book for a group and need more than one tent or tipi, please email us at info@basecampterlingua.com and we will help!
 

Do the tipis have climate control?​

Yes!
 
In the summer months the Basecamp tipis have evaporative coolers, and in the winter we provide space heaters and electric blankets. It should still be thought of as “glamping” though. Bring your warm clothes in the winter if the forecast for your arrival shows cooler temperatures.
 

Do you have WiFi?

We pay for the fastest service available in the Big Bend region. All of our properties, including the tipis, are equipped with WiFi routers. This does not in any way guarantee internet will be available for your stay, however, we will do our best to fix interent issues before 6pm. We are incredibly remote (which is probably why you’re coming to visit us!) and county-wide outages are a real thing.

Where do I check-in?

We provide self check-in information to your email 7 days prior to your arrival with directions and access information. “Self Check-in” means that you’re given the information necessary to arrive at your property on your own. This is especially helpful if you’re planning a late arrival: no need to be here at any specific time! If you can’t find your check-in information be sure to check your “junk” or “spam” folder as they can sometimes end up there. 

Do you provide firewood?

All of our properties come with fire pits, but no, we do not provide or sell firewood. Cottonwood grocery store in Study Butte (about 5 miles away) is the only location nearby to purchase firewood, and many other supplies. The gas station usually has firewood as well. Year-round campfires are allowed at our properties even when the county is under a burn ban.

Where are the nearest places to eat?

Starlight Theater, High Sierra Bar and Grill, La Kiva, Chili Pepper Cafe, DBs Rustic Iron BBQ, Big Bend Motor Inn Cafe and Rio Bravo Mexican Restaurant are all within 5 miles of all of our properties. Your check-in details will have specifics about all the restaurants in the area.

What time is check-in & checkout?

We have a self check-in process that allows folks to come any time they’d like. No need to check in with us if you’re expecting a late arrival. Check-in is any time after 3pm.

Checkout is by 10 a.m.

How do I make a reservation?

We take all of our reservations online. On each of our websites, click book now in the top left corner to find our availability calendars. You can also click these links that will take you directly to each sites availability: Basecamp Terlingua, Agave Terlingua and Nuevo Terlingua. There is also a unique availability calendar for each property, at the bottom of each property page. For example, if you just want to see when Casa Azul is open, go here, and scroll to the bottom of the page.

From the Home page, you can navigate to each individual property. 

If you are trying to book more than one unit or are having trouble booking, please email us at info@basecampterlingua.com. 
 

I booked a room, now I have additional questions

You will receive an email with self check-in instructions 7 days prior to your arrival date. This will have information about accessing the property, WiFi network names, and lots of other important information to make your stay comfortable and safe! Please keep an eye out for this as it can often end up in a spam or junk folder.
 
As always, feel free to reach out to us over email if you have questions not covered in these FAQ’s.

What are your business hours?

We are available to respond to chats or emails from 9 a.m. to 6 p.m., 7 days a week. If you reach out after hours we will respond to you the following morning.
 
You will be provided with two phone numbers to reach us during your stay with us, one being an after-hours emergency number to be used only between 6pm and 8am.
 

What is your cancellation policy?

7 days or less before your arrival date – no refund
 
8 – 14 days before your arrival date – 50% refund
 
15 days or more before your arrival date – 100% refund ($25 cancellation fee applies)
 
If you need to cancel, please send us an email requesting a cancellation for our records. We do not accept cancellation requests by phone or through our chat system.
 
Our cancellation policy remains in place during the pandemic. If you choose to travel during this time, please understand that things could be closed in the area. However, if we are forced to close down by the state or county, we will offer exceptions. We will not make exceptions to the policy if Big Bend National Park is closed.
 

What to expect when visiting Big Bend

We are in the Chiuhuhuan desert. That means you might come across critters, both indoors and out. Snakes, scorpions and other wildlife are part of what makes this area so wonderfully wild. Please be aware of your surroundings, and watch your step. (We recommend bringing a flashlight as there are no streetlights in Terlingua!)
 
Utility outages are also a common experience for everyone who lives and frequently visits the area: If you experience a power or internet outage it is likely happening for everyone in the area and can often take over 2 hours to restore, as crews are dispatched out of Alpine. And while our water crew is locally based, we are on a rural system. Outages are rarely longer than a few hours, but they do occasionally happen.
If you find yourself experiencing any of these issues while staying with us feel free to reach out by email and we will let you know if we have updates on when things will be up and running again.
 
We provide this information ahead of time so you know what to reasonably expect when visiting the area. We do not provide refunds for situations out of our control, but we will do our best to make sure you are comfortable. 
 
Check out terlinguatexas.com for lots of useful info about the area. 

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